Our Return Policy
- Software, data files, and eBooks are non-returnable in all circumstances.
- Contact us first before making any return at 888-288-2043 x1 or by email at firstname.lastname@example.org. You will be credited for merchantable merchandise but not prior shipping. Books whose shrink-wrap has been opened are subject to a 10% restocking fee.
- For returns within 14 days after receiving your merchandise, we will send you a postage paid mailing label.
- For returns 15-30 days after receipt, customers are responsible for trackable shipping and insurance.
- After 30 days, all sales are final. No credits are possible.
- No refunds in case of changes in regulatory policy or content edits by CMS, including for ICD10 drafts. We reserve the right to offer store credits on a case by case basis.